Housing Management

The Co-operative delivers its Housing Management Service from our offices at 3 Heathfield in the heart of Gowthrapple where the highest levels of customer service are a priority.

Our staff team are responsible for providing an approachable and sympathetic service on matters relating to Rents, Housing Lists, Allocations, Estate Management and Maintenance.

The housing management service covers the range of activities relating to the letting of homes to new tenants and giving advice and support on the tenancy conditions.

The Co-operative operates a waiting list for its properties. Everyone over the age of 16 can apply for re-housing. However, the Co-operative only has 40-50 properties per year available for letting. All houses are allocated strictly on need and the Co-operative operates a points system to assess need.

For more information and an application form, click here

All tenants of the Co-operative have Scottish Secure Tenancies. More details are available on the Scottish Executive website here.

For existing tenants the Co-operative offers a range of services relating to -

· Rents

· Repairs and Maintenance

· Alterations and Adaptations

· Tenant Participation

The Co-operative works in partnership with North Lanarkshire Council’s Anti-Social Task Force & Strathclyde Police and operates a code of conduct for all tenants to help understanding and fulfilling of responsibilities as a Co-operative tenant.

This includes:

· Keeping the property in a clean, orderly fashion

· Maintaining common areas

· Not causing a nuisance to neighbours

The Co-operative has developed a good neighbour charter in conjunction with North Lanarkshire Council available for download here. For more information about Anti-Social Behaviour, click here.

The Co-operative has a guide to Estate Management available for download here.

The Co-operative is also involved in tenancy enforcement so if you have a problem with your home, the estate or a neighbour, contact the office on 01698 360740.